Privacy Policy

This Privacy Policy explains how Oxo Consultants Pvt. Ltd., operating under the brand name Oxo Planet, collects, uses, stores, shares, and protects personal information received through our website, enquiry forms, email, WhatsApp, phone calls, social media, and other communication channels.

By using our website or sharing information with us, you agree to the practices described in this Privacy Policy.

1. About Oxo Planet

Oxo Planet is a brand owned and operated by Oxo Consultants Pvt. Ltd.

Registered / Business Address:
[C 2/10, Mayapuri Industrial Area Phase 2, New Delhi - 110064]

Email: [[email protected]]
Phone: [8368880831]

Oxo Planet provides services related to adventure parks, recreational infrastructure, ziplines, climbing walls, ropes courses, trampoline parks, FECs, soft play areas, adventure activities, safety systems, project design, engineering, production, installation, consulting, and related services.

Our website is intended for information and lead generation purposes only.

2. Scope of This Policy

This Privacy Policy applies to information collected through:

• Our website
• Website enquiry forms
• Email communication
• WhatsApp communication
• Phone calls
• Social media enquiries
• Project discussions
• Shared site photos, drawings, layouts, budgets, documents, and other project material

This Policy does not apply to third-party websites, platforms, or services that may be linked from our website.

3. Information We Collect

We may collect the following types of information:

3.1 Personal Information

This may include:

• Name
• Mobile number
• Email address
• Company / organization name
• Designation
• City, state, or project location
• Communication details

3.2 Project Information

When you contact us for a project, you may voluntarily share:

• Site photos or videos
• Project location
• Drawings or layouts
• Land/site dimensions
• Budget expectations
• Project scope
• Activity requirements
• Site conditions
• Project timelines
• Documents related to the project
• Client or organization details

3.3 Technical and Website Usage Information

When you visit our website, we may automatically collect limited technical information such as:

• IP address
• Browser type
• Device type
• Pages visited
• Time spent on pages
• Referral source
• Approximate location based on browser/device data
• Cookies and analytics information

This information helps us understand website performance and improve user experience.

4. How We Collect Information

We may collect information when you:

• Fill out a contact or enquiry form
• Call us
• Send us a WhatsApp message
• Email us
• Share project documents or photos
• Interact with us on social media
• Visit or browse our website
• Request a quotation, consultation, proposal, or project discussion

5. Purpose of Collection and Use

We may use your information for the following purposes:

• Responding to enquiries
• Understanding project requirements
• Evaluating project feasibility
• Preparing proposals, quotations, BOQs, or concept notes
• Communicating with you regarding your project
• Scheduling calls, meetings, or site visits
• Sharing information about relevant services
• Internal project planning and coordination
• Improving our website, services, and marketing
• Maintaining business records
• Legal, regulatory, tax, accounting, and compliance purposes
• Protecting our rights, property, systems, and business interests

We do not sell your personal information.

6. Legal Basis / Consent

By voluntarily submitting your information through our website, WhatsApp, email, phone, or any other channel, you consent to Oxo Consultants Pvt. Ltd. collecting and using such information for legitimate business and project-related purposes.

Where required under applicable law, we will seek your consent for specific uses of personal data.

You may withdraw consent or request deletion/correction of your personal information by contacting us at the details provided in this Policy, subject to legal, contractual, or business record retention requirements.

7. Sharing of Information

We may share your information only when required for legitimate business, project, technical, or legal purposes.

Information may be shared with:

• Internal team members
• Designers, engineers, architects, consultants, or project managers
• Fabrication, installation, or operations teams
• Vendors, suppliers, logistics partners, or third-party equipment providers
• IT, hosting, CRM, analytics, or communication service providers
• Legal, accounting, tax, or compliance advisors
• Government authorities, if required by law
• Business partners or subcontractors involved in project evaluation or execution

We require reasonable confidentiality and data protection practices from parties who handle information on our behalf.

8. Project Photos, Drawings and Documents Shared by Users

Users may share project-related photos, drawings, layouts, videos, budgets, site details, or documents with us.

By sharing such material, you confirm that:

• You have the right or authority to share the material
• The material is accurate to the best of your knowledge
• It does not infringe third-party rights
• We may review and use it for project discussion, feasibility assessment, proposal preparation, and internal planning

Please do not share confidential, sensitive, proprietary, or restricted documents unless a separate confidentiality agreement or NDA has been executed.

9. Data Retention

We retain personal and project-related information only for as long as reasonably necessary for the purposes for which it was collected, including:

• Responding to enquiries
• Preparing and maintaining project proposals
• Business follow-up
• Record keeping
• Legal, tax, accounting, or compliance requirements
• Resolving disputes
• Protecting legitimate business interests

If a project does not proceed, we may still retain enquiry and communication records for a reasonable period for future reference, internal analysis, legal protection, and business continuity.

You may request deletion of your personal information, subject to legal and legitimate business retention requirements.

10. Data Security

We use reasonable administrative, technical, and organizational measures to protect information against unauthorized access, misuse, alteration, disclosure, or loss.

However, no method of internet transmission, electronic communication, WhatsApp communication, email exchange, or digital storage is completely secure. Users share information through digital channels at their own discretion.

11. Cookies and Analytics

Our website may use cookies and similar technologies to:

• Improve website functionality
• Understand visitor behavior
• Measure website performance
• Analyze traffic sources
• Support marketing and advertising efforts
• Improve user experience

Cookies may be placed by our website platform, analytics tools, advertising platforms, embedded content, or third-party services.

You may control or disable cookies through your browser settings. However, disabling cookies may affect website functionality.

12. Third-Party Services and Links

Our website may contain links to third-party websites, platforms, videos, maps, social media pages, tools, or embedded content.

We may also use third-party platforms for:

• Website hosting
• Analytics
• Email communication
• WhatsApp communication
• CRM or enquiry management
• Advertising and remarketing
• Embedded videos or maps

These third-party services may collect or process data according to their own privacy policies. Oxo Consultants Pvt. Ltd. is not responsible for the privacy practices, content, or security of third-party websites or services.

13. Children's Information

Our website is intended for business enquiries and project-related communication.

We do not knowingly collect personal information directly from children. However, some of our projects may relate to schools, children's play areas, educational institutions, or family entertainment spaces.

If any personal information of a child is unintentionally shared with us, it should be provided only by an authorized parent, guardian, institution, or responsible adult. If you believe a child's personal information has been shared with us without proper authority, please contact us for review and removal.

14. Marketing Communication

If you contact us or share your details, we may use your contact information to communicate with you regarding:

• Your enquiry
• Project discussions
• Relevant services
• Proposals or follow-ups
• Company updates or service information

You may request that we stop sending promotional or non-essential communication by contacting us.

Transactional or project-related communication may continue where necessary.

15. Your Rights

Subject to applicable law, you may have the right to:

• Request access to your personal information
• Request correction of inaccurate information
• Request deletion or erasure of personal information
• Withdraw consent where processing is based on consent
• Raise a grievance regarding processing of your personal information
• Nominate another person in accordance with applicable law, where relevant

To exercise these rights, please contact us using the contact details mentioned in this Policy.

We may need to verify your identity before processing such requests.

16. Grievance Redressal

If you have any questions, concerns, requests, or grievances regarding this Privacy Policy or the handling of your personal information, please contact:

Grievance Contact / Privacy Contact:
Oxo Consultants Pvt. Ltd.
Brand: Oxo Planet
Registered / Business Address:
[C 2/10, Mayapuri Industrial Area Phase 2, New Delhi - 110064]

Email: [[email protected]]
Phone: [8368880831]

We will make reasonable efforts to respond to legitimate privacy-related requests within a reasonable time and in accordance with applicable law.

17. International Data Processing

Some third-party tools or service providers used by us, such as hosting, analytics, email, CRM, cloud storage, or communication platforms, may process or store data outside India.

By using our website or sharing information with us, you understand that your information may be processed through such third-party systems, subject to applicable law and service provider policies.

18. Business Transfers

If Oxo Consultants Pvt. Ltd. undergoes any merger, restructuring, acquisition, transfer of business, sale of assets, or similar transaction, user information and business records may be transferred as part of such transaction, subject to applicable law.

19. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, website, services, legal requirements, or business operations.

The updated version will be posted on this page with a revised “Last Updated” date.

Continued use of the website after updates means you accept the revised Privacy Policy.

20. Contact Us

For any privacy-related queries, please contact:

Oxo Consultants Pvt. Ltd.
Brand: Oxo Planet
Registered / Business Address:
[C 2/10, Mayapuri Industrial Area Phase 2, New Delhi - 110064]

Email: [[email protected]]
Phone: [8368880831]